Goals & Objectives
Our goal is to offer our members the best products, at the best possible prices, with rapid delivery and great customer service.
- We carefully select each and every product we bring to the vaping community. We do not simply stack them up in our store, like others do, hoping some of them will stick. Instead, we select them carefully and only sell the one we would use ourselves.
- We are constantly vetting new products, to expand our inventory, in order to bring you the latest and greatest products. If you would like to see us carry a specific product, please let us know by sending us an email at [email protected]
- VapeShop only sells genuine products from the official manufacturers as described.
- VapeShop is a community. We work hard to offer our members the best possible prices on 100% genuine top quality products. In order to keep our community vibrant, safe, welcoming and to be able to offer our products at the best possible price, we sometimes have to remove a bad member from our community. Anyone who cheats, lies, is being dishonest or rude will be banned immediately from VapeShop.
- VapeShop is a "marketing gimmick" free zone. We don't do coupons, we don't spam our customers with "News Letters"..., we simply want to offer our customers the best products at the best possible prices all year long and we work very hard to try to achieve that goal.
Trust & Confidence
We believe trust to be the corner stone of our relationship with our members. To accomplish this objective we have taken the following steps:
- We have partnered with the leading credit card processing organizations "Authorize.Net" - a global leader in eCommerce payment - to safely and securely handle all our transactions and sensitive customer information. All your sensitive personal information is well protected, and VapeShop never sees or store any personal information. Our credit card processing partners adheres to strict industry standards for payment processing, encryption and security protocol to protect your information. We never see - and do not want to see - your account information and credit card information.
- We are very open about our policies. About what can be returned and what can not. Our customers can be assured that when they purchase a product from VapeShop - it is a brand new product and has not been "recycled".
- We strive very hard to have the most competitive pricing on the internet. We can not 100% guarantee our price to always be the best price available - but we certainly work very hard to make sure it is. Just have a look around and you will see...
Just a few words about ourselves, a classic story really...
- We started our involvement with vaping in 2009.
- We were long time smokers, some of us over 20 years. We tried to quit numerous times using willpower, nicotine patches and gum, but always ended up failing. Once we discovered vaping, we quickly realized how much better we felt. Without sounding overly dramatic, our families and friends all agree, vaping saved our lives. Our wives are happy we no longer smell like an ashtray!
- We certainly do not promote vaping as a substitute to smoking, and we make no claim of such. It worked for us but that should prove nothing to you.
- Our founder is an engineer and scientist with masters degree in math, physics and chemistry and doctoral study in quantum physics. Needless to say: the concepts and benefits of vaping just made sense to us right away.
- We understand we have an uphill battle ahead of us. Politics, ignorance and corruption will try to stifle this industry, to the profit of big tobacco and pharmaceutical companies. However, our personal experience with vaping gives us the courage and the will to raise our voices and to stand for what we believe.