Privacy policy

Our privacy and security pledge to our customers:

Since our inception in 2009, we have made a simple commitment to all our customers; for vapeshop.com to be a spam free zone and to value and respect our customer's privacy and security. This promise to you is very important to us and we intend on keeping it.

• We do not store any sensitive personal information such as account password or Credit Card information.
• We protect your data with the most advanced security standard available.
• We have never sent a single marketing email to our customers.
• Any communication from vapeshop.com is only related to the business of processing and fulfilling your orders.
• We have never used a third-party email marketing services.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to allow us to fulfill your order.

When do we collect information?

We collect information from you when you register on our site, or place an order on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, or use certain other site features in the following ways:

• To quickly process your transactions.

How do we protect your information?

We do not store or keep any sensitive personal information such as password or Credit Card information. At the time of purchase your Credit Card information is sent securely to the Credit Card Processor and is never stored in our system.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

We use cookies to:

• Recognise your browser session

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on our home page.
• You will be notified of any Privacy Policy changes on our Privacy Policy Page.
• You can change your personal information by logging in to your account

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

• We do not specifically market to children under the age of 13 years old.
• We do not market to minors or anyone under the legal age of smoking.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify the users via in-site notification within 1 business day.
• We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address solely for the purpose of:

• Identifying your account with us.
• Processing and fulfilling your orders.
• Sending information and updates pertaining to orders.

To be in accordance with CANSPAM, we agree to the following:

• Not to use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters in our contact us page.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each subscription based email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.

Contacting us: