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Warranty & Return Policy

Warranty & Return Policy

All sales are final. We do not offer refunds or exchanges on any of our products, regardless of whether they have been used or not, unless covered by our warranty policy outlined in this document.
  • It you have any question about the warranty of a product ordered at VapeShop.com, always login to your account page - click view messages to send us a message and remember to select the correct order number in the message title.
  • If you are unsure or have any questions about our products - please use the contact us page before placing your order.
  • Please read the product information carefully before making a purchase. If you find any missing or unclear information, please let us know by using the contact us page.
  • If you ordered the wrong item and you have not opened and used the item, we may agree to a return within 48 hours of reception - in which case we will apply a restocking fee.
  • If you believe you received a defective APV, battery or charger. Please refer to the 60-Day Warranty Policy section.
  • If you believe you received a defective tank. Please refer to the 2-Day Dead On Arrival (DOA) policy section.
  • If you believe you received a defective eLiquid or coil. Please refer to the No Warranty policy section.
  • If you believe you received the wrong items. Please refer to the Wrong Item Received policy section.
  • If your package gets lost or is otherwise damaged. Please contact your carrier of choice for a refund. We offer the choice of USPS Prority Mail shipping which carries with it an insurance up to $50 for such a case.

60-Day Warranty Policy: APV battery, Charger

All APV batteries and chargers (unless specifically stated otherwise), carry an industry leading, VapeShop 60-Day warranty against defects due to manufacturing or failure. 
The limited warranty does not cover such consumables like tanks and eLiquids. 
Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. 
Warranty does not cover the use of our product with parts from other manufacturers or suppliers. 
Normal wear and tear (scratches and discoloration) is not covered by warranty. 
The 60-Day warranty begins on the day the product is delivered and not on the day it was first used.
  • Please test all products for defects upon receiving your order and notify us immediately if an item is DOA/defective.
  • If you believe you received a defective product. Please read the product information carefully to make sure you are using it properly.
  • If you have purchased an APV battery, to be used with an unapproved product or a custom made coil, please test the APV battery with an approved product before you deem it defective.
  • If the problem persists please login to your account and send us a message under the appropriate order.
  • Customer assumes all costs in shipping defective items back to us, and we assume the cost in shipping replacement part(s) to the customer. 
    Shipping cost incurred are non refundable. 
    Defective items will be tested/inspected upon arrival in our office to verify claim. Replacement part(s) will be shipped after the claim has been verified. 
    We recommend using delivery confirmation/tracking when shipping packages to us.

2-Day DOA Policy: Tanks (except the atomizer coil)

All atomizers sold at VapeShop.com are coil replaceable - which makes them very cost effective Atomizers. 
Coils are consumable items and are not covered by any warranty. Coils are meant to be replaced regularly. Therefore, the 2-Day DOA policy does not cover the coil in the atomizer, but simply the rest of the atomizer (the tank). 
It is rare, but possible, for a coil to misfire on first use. In such event - simply replace the coil. All customers should have spare coils available for their atomizer for when the coil needs to be replaced. 
All atomizers (unless specifically stated otherwise), carry an implied, industry-standard 2-Day Dead On Arrival (DOA) policy. 
Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. 
Warranty does not cover the use of our product with parts from other manufacturers or suppliers. 
Normal wear and tear (scratches and discoloration) and coil malfunction is not covered by warranty. 
The 2-Day DOA warranty begins on the day the product is delivered and not on the day it was first used.
  • Please test all products for defects upon receiving your order and notify us immediately if an item is DOA/defective.
  • If you believe you received a defective product. Please read the product information carefully to make sure you are using it properly.
  • If the problem persists please login to your account and send us a message under the appropriate order.
  • Customer assumes all costs in shipping defective items back to us, and we assume the cost in shipping replacement part(s) to the customer. 
    Shipping cost incurred are non refundable. 
    Defective items will be tested/inspected upon arrival in our office to verify claim. Replacement part(s) will be shipped after the claim has been verified. 
    We recommend using delivery confirmation/tracking when shipping packages to us.

Wrong Item Received Policy:

In the event you received the wrong item compared to what you actually ordered (check your invoice included in your package for a complete list of the items you ordered) - please contact us within 48 hours of receiving your package - do not open or use the item erroneously sent to you. After VapeShop has verified and agreed you indeed received the wrong item: 
  • We will send you a prepaid shipping label to be printed within 24 hours of reception - the prepaid shipping label is not valid after 24 hours.
  • Upon reception of the item by VapeShop - we will verify the item has not been used or open - and we will offer you two choices (options A or B) if the originally ordered item is available in stock, if the originally ordered item is not in stock then option A becomes mandatory:
  • A) Either we will refund the cost of the item you originally ordered and did not receive
  • B) Or we will send you the item you originally ordered (if the item is in stock) and VapeShop.com will pay for the extra shipping charge

Ordered The Wrong Item Policy:

In the event you ordered the wrong item - please send us a message by logging into your account and let us know the condition of the product as well as the packaging. Do not open or use the item - Only unused item can be returned and a restocking fee will be applied. After VapeShop has authorized the return: 
  • Send the product to the address below
  • Upon reception of the item by VapeShop - we will verify the item has not been used as well as the packaging condition
  • We will refund the cost of the item and apply a restocking fee based on the product condition
  • If the product is in perfect condition - the restocking fee is only 10% - if the package is damaged the restocking fee will be higher or we will reject the return
  • Any product used will not be authorized for a return under the "Ordered The Wrong Item Policy"

No Warranty Policy: Consumables (eLiquid & coil)

Consumable items like coils and eLiquids are not covered by any warranty. 
Consumables are not returnable / refundable or exchangeable due to health and safety regulations regardless of whether or not they have been opened or used. 
As a consumer you can be certain that VapeShop.com only sells brand new products and never previously returned items.
  • All atomizers sold at VapeShop.com have replaceable coil. Coils have a limited life time based on usage. If your coil does not work properly - simply replace it.
  • All eLiquids are also obviously not returnable / refundable or exchangeable for reasons that should be obvious to everyone.

Return:

To request an item to be returned please follow these instructions:
  • To request a return simply login to your account and click on Completed Orders and then on Return Item(s) and fill out the form
  • Return requests are reviewed within 1 to 2 business days
  • Wait for the request to be authorized - unauthorized return can not be processed
  • We will contact you if we need further information
  • Once your return request has been approved - you have to return the product back to us within 2 weeks - otherwise the return request authorization will be voided automatically. 
  • Send the returned item using U.S.P.S. First Class mail and include a tracking number
  • Include the RMA number (return request number) or the order number with your package
  • Send the package to the following address: 
    WOV LLC 
    1025 S Perry St UNIT 105B
    CASTLE ROCK, CO 80104
As soon as we receive the defective item, it is inspected by one of our technicians. Once the item is proven defective we will issue a credit card refund or a store credit (customer's choice) for the defective product. The CC refund is issued by WOV LLC right away, but it takes a few business days to appear on your credit card statement (this depends on your financial institution policy with regard to refund).