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Warranty & Return Policy

Warranty Policy

VapeShop offers the industry leading 100-Day warranty policy on Personal Vaporizers (Pod Style, Pen Style, APV/Mod, battery cell, etc...), a 2-Day DOA policy on Atomizers, and no warranty on Consumables (eLiquid & Coils).

100-Day Warranty Policy: Personal Vaporizers (Pod Style, Pen Style, APV/Mod, battery cell, etc...)

All Personal Vaporizers (unless specifically stated otherwise), carry an industry leading, 100-Day warranty against defects due to manufacturing or failure.
The limited warranty does not cover such consumables like tanks and eLiquids.
Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Warranty does not cover the use of our product with parts from other manufacturers or suppliers.
Normal wear and tear (scratches and discoloration) is not covered by warranty.
The 100-Day warranty begins on the day the product is delivered and not on the day it was first used.

  • Please test all products for defects upon receiving your order and notify us immediately if an item is DOA/defective.
  • If you believe you received a defective product. Please read the product information carefully to make sure you are using it properly.
  • If you have purchased a Vaporizer, to be used with an unapproved product or a custom made coil, please test the Vaporizer with an approved product before you deem it defective.
  • If the problem persists please login to your account and send us a message under the appropriate order.
  • Customer assumes the cost of shipping the defective items back to us, and we assume the cost of shipping the replacement part(s) to the customer.
    Defective items will be tested/inspected upon arrival in our office to verify claim. Replacement part(s) will be shipped after the claim has been verified.
    We recommend using delivery confirmation/tracking when shipping packages to us.

2-Day DOA Policy: Atomizers (except the atomizer coil)

All atomizers (unless specifically stated otherwise), carry an implied, industry-standard 2-Day Dead On Arrival (DOA) policy.
The 2-Day DOA policy does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
The 2-Day DOA policy does not cover the use of our product with parts from other manufacturers or suppliers.
Normal wear and tear (scratches and discoloration) and coil malfunction is not covered by the 2-Day DOA policy.
The 2-Day DOA policy begins on the day the product is delivered and not on the day it was first used.

  • Please test all products for defects upon receiving your order and notify us immediately if an item is DOA/defective.
  • If you believe you received a defective product. Please read the product information carefully to make sure you are using it properly.
  • If the problem persists please login to your account and send us a message under the appropriate order.
  • Customer assumes all costs in shipping defective items back to us, and we assume the cost in shipping replacement part(s) to the customer.
    Shipping cost incurred are non refundable.
    Defective items will be tested/inspected upon arrival in our office to verify claim. Replacement part(s) will be shipped after the claim has been verified.
    We recommend using delivery confirmation/tracking when shipping packages to us.

No Warranty Policy: Consumables (eLiquid & coil)

Consumable items like coils and eLiquids are not covered by any warranty.

  • Coils are consumable items and are not covered by any warranty. Coils are meant to be replaced regularly. 
  • All atomizers sold at VapeShop.com have replaceable coil. Coils have a limited life time based on usage. If your coil does not work properly - simply replace it.

Return Policy

VapeShop offers an industry leading 2-Day Return policy on all unused and unopened hardware (Personal Vaporizers, Atomizers, battery cell, coils, etc...). VapeShop has a No Return Policy on eLiquids.

2-Day Return Policy: all unused and unopened hardware

To proceed with a return, please send us a message within 48 hours of receiving your shipment, by logging into your account and create a return request for your order. In your request, let us know the condition of the product as well as its packaging. Do not open or use the item - Only unused and unopened items can be returned. Please wait for your return request to be approved before returning the items.

In the event you ordered the wrong item - or simply changed your mind about your order:

  • Send the product to the address below
  • Upon receipt of the item by VapeShop - we will verify the item has not been used as well as the packaging condition
  • We will refund the cost of the item and apply a restocking fee based on the product condition
  • If the product is in perfect condition - the restocking fee is only 10% - if the package is damaged the restocking fee will be higher or we will reject the return
  • Any product used will not be authorized for a return under the "2-Day Return Policy"

In the event you received the wrong item - please contact us within 48 hours of receiving your package:

  • We will send you a prepaid shipping label via email to be printed within 24 hours - the prepaid shipping label is not valid after 24 hours.
  • Upon receipt of the item by VapeShop - we will offer you either a replacement (if possible) or a refund. 
  • VapeShop.com will pay for the extra shipping charge

No Return Policy: Consumables (eLiquid)

eLiquids are not returnable / refundable or exchangeable due to health and safety regulations regardless of whether or not they have been opened or used.
As a consumer you can be certain that VapeShop.com only sells brand new products and never previously returned items.

  • All eLiquids are also obviously not returnable / refundable or exchangeable for reasons that should be obvious to everyone.

How To Return An Item?

To request an item to be returned please follow these instructions:

  • To request a return simply login to your account and click on Completed Orders and then on Return Item(s) and fill out the form
  • Return requests are reviewed within 1 to 2 business days
  • Wait for the request to be authorized - unauthorized return can not be processed
  • We will contact you if we need further information
  • Once your return request has been approved - you have to return the product back to us within 2 weeks - otherwise the return request authorization will be voided automatically.
  • Send the returned item using U.S.P.S. First Class mail and include a tracking number
  • Include the RMA number (return request number) or the order number with your package
  • Send the package to the following address:
    WOV LLC
    1025 S Perry St UNIT 100
    CASTLE ROCK, CO 80104

As soon as we receive the defective item, it is inspected by one of our technicians. Once the item is proven defective we will issue a credit card refund or a store credit (customer's choice) for the defective product. The CC refund is issued by WOV LLC right away, but it takes a few business days to appear on your credit card statement (this depends on your financial institution policy with regard to refund).

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